FREQUENTLY ASKED QUESTIONS & ANSWERS
Have a look at frequently asked questions & answers to understand more
Do I have to post all claims documents to you?
No! We work completely paperless. So regardless of where you are in the world, send us an email with the relevant documents and we will handle the rest.
Do you work in any other languages other than English?
All claims handlers at StilFresh speak at least two languages. We have arrangements with professional translators in languages which are foreign to us.
Do you handle claims outside Africa?
Yes we do. We currently have clients in Germany, Belgium and United Kingdom. We are specialists in maritime and marine insurance laws.
What is your case turnaround time?
We have set ourselves a target of three months within which to give you a definite opinion as to the possible outcome of a case. This way, you do not have to keep your books longer than necessary
Do you handle Captives?
Yes we do. Look at our range of clients on our home page.
Do you have a Lloyds Open Cover?
No we do not. However, with our network in the London market, we source guaranty and security for our clients at very affordable rates.
Do you charge for preliminary advice?
Generally we do not.
Do you do surveys?
We have recently adopted the use of a digital self inspection solution on which we have modelled our survey management services. Cargo insurers and international traders should get in touch for a demo of this market leading service.
Do you handle hull claims?
Yes but not extensively. We would welcome the challenge to look at your hull claims.